Privacy & Data Questions Players Ask Most
No. We do not sell or rent your name, email, phone, payment details or gameplay data to advertisers, marketing firms or data brokers. We share information only with payment networks (DANA, OVO, GoPay, QRIS), fraud-prevention vendors and legal authorities when required by court order or regulation.
After account closure, we retain your personal and transaction records for three years to comply with financial regulation and fraud investigation. You may request earlier deletion via Account Settings > Privacy & Data; we process deletion requests within 14 days where local law permits.
Yes. Log into your account, go to Account Settings > Privacy & Data and click Download My Data. Your file will include registration details, deposit and withdrawal history, gameplay logs and device information. We email the download link within 24 hours.
No. Payment networks handle your banking credentials directly; nagalangit receives only a tokenized transaction reference from your payment processor. We never see or store your full bank account number, card number or digital wallet password.
Contact our support team immediately via live chat or email in Account Settings. Provide transaction details and the date of the unauthorized activity. We investigate, freeze your account if needed and work with payment processors to reverse fraud. Change your password and enable two-factor authentication right away.
Yes. On first login, reject non-essential cookies in the banner; essential cookies for login and fraud detection remain active. You can also manage cookie settings in Account Settings > Privacy & Data. Disabling optional cookies does not affect deposit or withdrawal speed.
Our support and privacy team operate across Indonesia and respond to requests via live chat, email and phone during operating hours. We aim to reply to data access requests within 7 business days. Urgent security concerns are escalated to our operations team and answered within 24 hours.
